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FAQ / Website

Click on the FAQ items below or use your search functionality.

  • What do the icons stand for?

    We use several icons on our website that indicate the stock level of the products. Please find an explanation of these icons below.

  • What is a Special Order?

    You probably noticed the different icons next to our products. One of them being a blue icon with an “S”.

    Those products are goods we do not stock, thus we would only order upon your request. Please be aware that the waiting time for a Special Order will therefore take the time of production and delivery towards JVD. Be aware that once you ordered them, we can not cancel them anymore. If a special order is shown orange or green, this would implicate that we do have them exceptionally in stock but we will not reorder them for our stock once those are sold out.

  • When is an article coming back in stock?

    Products which are limited in stock (full orange icon) or out of stock (full red icon) are automatically reordered by our Purchase Team. As soon as we have information about when it will be delivered in our warehouse, we will share this information with you as an expected arrival date. This can be seen next to the stock level logo, or for backordered items, on your backorder list.

    If you order an item when it is out of stock, it will be added to your backorder list and the item will be reserved for you.

  • How do I know if a product is Closeout?

    A Closeout item has a “C” within the icon. The products with those icons are articles we do not order anymore or which are not being produced by the manufacturer. Therefore as soon as they are out of stock in our warehouse, we will not receive them any longer. If you order a higher quantity than we have available then you will receive an error notification.

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